Posts by Vip Patel
Vip Patel is a Senior Customer Success Manager for the Identity Service at Centrify. Vip acts as a Strategic Advisor and Platform Guide to assist customers throughout the deployment process and seeks to ensure high end-user Adoption. Vip is primarily focused on maximizing value for Centrify's Enterprise and Corporate accounts.
Centrify Perspective
What is Customer Success?
By Vip Patel, December 13, 2016
Customer Success at Centrify is more than just an approach to account management or the name of a department. It is a mindset that reaches from the pre-sales process to renewal. With every interaction, Centrify’s goal is to add and drive value for our customers and partners. Centrify as a company is fully invested in the entire customer journey, as every area in the company is focused on our customers’ success, from the moment they sign-up to support and engineering, from professional services to marketing and from product management to our executive team. Every one of these areas are not just interacting…
